Support

Frequently Asked Questions

Quick answers about shipping, returns, and your order

How long does shipping take?

Orders arrive within 10–15 business days. You'll receive a tracking number via email once your order ships.

Do you offer free shipping?

Yes — free shipping on every order, no minimum required.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging.

How do I initiate a return?

Email us at support@aeluxhome.com and we'll send return instructions within 1 business day.

Are your products in stock in the US?

Yes. All orders ship from within the United States.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at support@aeluxhome.com.